Privacy Policy | The Cleaning Company
PRIVACY POLICY
This privacy policy tells you how we use and protect your personal data. You can click through to the specific sections set out below, or you can view the full version of the privacy policy here.
- IMPORTANT INFORMATION AND WHO WE ARE
- TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU
- HOW IS YOUR PERSONAL DATA COLLECTED?
- HOW WE USE YOUR PERSONAL DATA
- DISCLOSURES OF YOUR PERSONAL DATA
- INTERNATIONAL TRANSFERS
- DATA SECURITY
- DATA RETENTION
- YOUR LEGAL RIGHTS
- CONTACT DETAILS
- COMPLAINTS
- CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
- THIRD PARTY LINKS
1. Important information and who we are
Privacy policy
This privacy policy tells you how we collect and use your personal data through your use of our website (https://www.the-cleaning-company.co.uk) and when you contact us by any means to enquire about and/or purchase our services.
Our website is not intended for children and we do not knowingly collect data relating to children.
Data Controller
Lawrence Cleaning Services Limited is the controller of your personal data (referred to as “we”, “us” or “our” in this privacy policy). If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the us.
2. The types of personal data we collect about you
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, title, date of birth, and CCTV images (if you visit our premises).
- Contact Data includes billing address, service delivery address, email address and telephone numbers.
- Transaction Data includes details about payments from you and other details of services you have purchased from us.
- Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access our website.
- Profile Data includes enquiries and purchases made by you, your interests, preferences, and feedback.
- Usage Data includes information about how you interact with and use our website and our services].
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We may also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
- Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- purchase and/or enquire about our services;
- subscribe to our mailing list;
- request marketing to be sent to you; or
- give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy [LINK] for further details.
- Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
- Technical Data is collected from analytics providers; and
- Contact, Financial and Transaction Data is collected from providers of technical and payment services.
4. How we use your personal data
Legal basis
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
- Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
- Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to our email mailing list.
Purposes for which we will use your personal data
We have set out below a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose/Use | Type of data | Legal basis |
| To register you as a new contact | Identity Contact | Performance of a contract with you/your organisation
|
| To process orders for our services and to delivery those services, including: (a) Managing payments, fees and charges(b) Collecting and recover money owed to us | Identity Contact Transaction Marketing and Communications | Performance of a contract with you/your organisation Necessary for our legitimate interests (to recover sums due to us) |
| To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy (b) Dealing with your requests, complaints, queries and feedback | Identity Contact Profile Marketing and Communications | Performance of a contract with you/your organisation Necessary to comply with a legal obligationNecessary for our legitimate interests (to keep our records updated and manage our relationship with you) |
| To manage complaints and disputes by recording incoming and outgoing telephone calls | Identity Contact Transaction Profile Usage | Necessary for our legitimate interests (to exercise our legal rights, defend claims and resolve complaints) |
| To enable you to partake in a prize draw, competition or complete a survey or provide us with feedback | Identity Contact Profile Usage Marketing and Communications | Performance of a contract with you/your organisation Necessary for our legitimate interests (to study how customers use our services, to develop and improve our services and grow our business) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | Identity Contact Technical | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
Necessary to comply with a legal obligation
|
| To deliver relevant website content to you and measure or understand the effectiveness of marketing communications that we send to you | Identity Contact Profile Usage Marketing and Communications Technical | Necessary for our legitimate interests (to study how customers use our services, to develop and improve them, to grow our business and to inform our marketing strategy)
|
| To use data analytics to improve our website, services, customer relationships and experiences and to measure the effectiveness of our communications and marketing | Technical Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data | Identity Contact Technical Usage Profile Marketing and Communications | Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business) where we have an existing relationship with you and you have not opted out of receiving marketing
Your consent, where you have subscribed to our mailing list
|
| To carry out market research through your voluntary participation in surveys | Identity Contact Profile Marketing and Communications | Necessary for our legitimate interests (to study how customers use our services and to help us improve and develop our products and services).
|
| To monitor our premises for security purposes using CCTV systems | Identity | Necessary for our legitimate interests (to safeguard our staff and premises)
Necessary for the performance of a task in the public interest (the prevention and detection of unlawful acts) |
Direct marketing
When you subscribe to our mailing list via our website, you will be asked for your consent to receive marketing messages from us. You will also be asked to indicate your preferences for receiving direct marketing communications from us via various methods such as email, SMS, telephone or post.
You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving the marketing.
We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view of which services and offers may be of interest to you so that we can then send you relevant marketing communications.
Third-party marketing
We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.
Opting out of marketing
You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.
Cookies
For more information about the cookies we use and how to change your cookie preferences, please see https://www.the-cleaning-company.co.uk/cookie-policy/
5. Disclosures of your personal data
We may share your personal data where necessary with the parties set out below for the purposes set out in the table above.
- IT and administrative service providers, including cloud storage providers;
- Professional advisers such as lawyers, bankers, insurers, accountants and auditors;
- HM Revenue & Customers and other relevant UK authorities;
- The courts, in the event of a dispute;
- Any contractors we may engage to perform our services to you; and
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
We do not transfer your personal data outside the UK. If this changes we will update this privacy policy.
We will only transfer your personal data outside the UK where the law allows us to and using appropriate safeguards prescribed by data protection law if the transfer is not to a country which the UK government formally recognises as providing personal data with an adequate level of protection.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you/your organisation.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances you can ask us to delete your data: see below for further information.
9. Your legal rights
You have a number of rights under data protection laws in relation to your personal data.
You have the right to:
- Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
- You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see OPTING OUT OF MARKETING for details of how to object to receiving direct marketing communications).
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
- If you want us to establish the data’s accuracy;
- Where our use of the data is unlawful but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Contact details
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:
- Email address: info@lawrencecleaningservices.co.uk
- Postal address: L.C.S Ltd, Unit E Ryehill Close, Lodge Farm Industrial Estate, Northampton, NN5 7FD.
- Telephone number: (01604) 926004
- By filling in the contact form on our website
11. Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
12. Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
13. Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.